We want to make sure we provide the best shipping for you and make the process of receiving your item or order as smooth as possible. We provide FREE UK Shipping to all of the UK.
How long do we take to process our orders?
1-2 business days (excluding weekends and holidays). This timeframe is what we need to prepare your item good for shipping.
How long does it take to deliver our orders?
4-7 business days (excluding weekends and holidays).
What if I want to cancel or modify my order?
If you need to cancel your order, please inform us within the first 48 hours after completing your order, before we ship it. The same goes for order modifications or edits. We cannot cancel or edit it if we have already shipped it.
How do I track my order?
When we ship your order, we will provide you with a tracking number. You can track your package on our ‘tracking page’ by entering your order number and email or phone number or only tracking number to see your item’s location. If you experience any issues, please contact us immediately so we can look into your problem.
What if my item hasn’t arrived or is lost?
If your item is lost, please send a message to us a Soothingcouchdotcom@gmail.com to dispatch and send you a new one.
What if I receive a wrong or damaged item?
If you receive a wrong or damaged item, you can file for a replacement or get your money back to your bank without any hassle within 30 days. Please check our refund policy for more information.
What addresses do we not accept?
We accept all valid USA addresses except PO Boxes and US military addresses.
What is our warranty?
We have a 1-year warranty covering normal use, including wear and tear.